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Support

24/7, every day, global, local.

Our SLA options are geared to matching your needs precisely on new and post-warranty hardware. Every package features telephone & e-mail technical support desk access – via people who speak the local language. Support can range from advanced parts exchange to 24x7x4 hour engineer to site. Typical terms are 1-5 years, and bespoke arrangements are available on request.

World wide

Support coverage

Support – worldwide

Europe

Support coverage

Support – Europe

North America

Support coverage

Support – North America

South America

Support coverage

Support – South America

Asia

Support coverage

Support – Asia

South Africa

Support coverage

Support – South Africa

Australia

Support coverage

Support – Australia

Levels of support

Vesper offer a wide range of different support packages.

BronzeSilverGoldPlatinum
Tech support5 x 95 x 95 x 97 x 24
Response telephone & remote diagnosis4 hours4 hours max (typically at time of call)1 hours max (typically at time of call)At time of call
Response on siteNext business day4 hours within business office hours4 hours
Spare partsIncludedIncludedIncludedIncluded
LabourIncludedIncludedIncluded
Public holiday coverIncluded
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