World wide
Support coverage
Europe
Support coverage
North America
Support coverage
South America
Support coverage
Asia
Support coverage
South Africa
Support coverage
Australia
Support coverage
Levels of support
Vespertec offer a wide range of different support packages.
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Tech support | 5 x 9 | 5 x 9 | 5 x 9 | 7 x 24 |
| Response telephone & remote diagnosis | 4 hours | 4 hours max (typically at time of call) | 1 hours max (typically at time of call) | At time of call |
| Response on site | – | Next business day | 4 hours within business office hours | 4 hours |
| Spare parts | Included | Included | Included | Included |
| Labour | – | Included | Included | Included |
| Public holiday cover | – | – | – | Included |
