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Support

24/7, every day, global, local.

Our SLA options are geared to matching your needs precisely on new and post-warranty hardware. Every package features telephone & e-mail technical support desk access – via people who speak the local language. Support can range from advanced parts exchange to 24x7x4 hour engineer to site. Typical terms are 1-5 years, and bespoke arrangements are available on request.

World wide

Support coverage

Support – worldwide

Europe

Support coverage

Support – Europe

North America

Support coverage

Support – North America

South America

Support coverage

Support – South America

Asia

Support coverage

Support – Asia

South Africa

Support coverage

Support – South Africa

Australia

Support coverage

Support – Australia

Levels of support

Vesper offer a wide range of different support packages

Bronze Silver Gold Platinum
Tech support 5 x 9 5 x 9 5 x 9 7 x 24
Response telephone & remote diagnosis 4 hours 4 hours max (typically at time of call) 1 hours max (typically at time of call) At time of call
Response on site Next business day 4 hours within business office hours 4 hours
Spare parts Included Included Included Included
Labour Included Included Included
Public holiday cover Included

See more of our services:

Appliance Design
Labs
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